Keeping you running.
Dedicated After-Sale Support for Analytical Instruments
Hitachi High-Tech Service
Expert support from dedicated people
Our after-sales service is calibrated to fit with the way you work. We know that industry never stops, so we’re always on hand to keep your business moving.
Because we know that whatever keeps your business running also puts your mind at rest.
Customer Support
At Hitachi High-Tech, we focus on building long-term relationships with our customers so we can continue to support you as your business evolves.
FROM DAY 1
From installation of your instrument, we support you in getting the best from your machine. Including:
- Operator training
- Instrument care advice
- One-year warranty cover as standard
- Connectivity activation and data management packages.
ONGOING
We design our instruments to be as tough and reliable as possible, but we know breakdowns can happen in demanding industrial environments. Our service team is close at hand to keep your instrument running at its best. Our applications experts can also help you find solutions to new challenges as they arise.
- Flexible service agreements
- Remote diagnostics
- Instrument re-certification.
LONG TERM SUPPORT
We’re here for the long-term and can support your business with:
- Analyser equipment audits
- End of life planning
- Advice on the latest technological advances to maintain your competitive edge.
Customer Quotes
"Prompt professional service. Quick scheduling and quick servicing."
Customer Quotes
"Excellent help and understanding of my issue. Resolved quickly and painlessly."
Customer Quotes
"The speed of response and professionalism displayed by Hitachi High-Tech has not gone unnoticed."
Download our support services brochure
Talk to an expert
With Hitachi High-Tech's expert service you always get:
- Knowledgeable engineers.
- Rapid response.
- Global support network with real people.